F A Q
Got questions? Below is a list of the most common things we get asked. If what you're looking for isn't answered below, you can submit a question at the bottom of the page and our team will get back to you within 24 hours.
How long will the edited 'Highlights Video' be?
Your professionally edited Highlights Video will be around 3 minutes long. The goal of our editing team is to select only the best of your event and keep your video as entertaining as possible to share with friends and family.
You can also get yourself an Instagram Edit of your video. This is a 1 minute long version of your Highlights Video, meaning it's compatible for uploading to Instagram, Facebook and other social network sites. This option isn't included in the original booking, it's an extra that you can choose to add-on in your BOOKING FORM. We highly recommend this option as it'll allow you to share your event highlights with even more people!
What are the camera specifications?
We use Apple iPod Touch 6th Gen with 720p HD video and 16GB storage. We love them because anyone of any age can use them with ease. You'll also be able to record all day without having to worry about storage capacity.
How easy to use are the cameras?
We program the devices so that only the Camera app is accessible. This makes it incredibly easy to operate, no more fumbling around for the app and missing the moment. For more details on how to use them, have a look HERE
Can I just get my friends to use their own smartphones?
We really don't recommend it. We know how hard it can be trying to collate everyone's videos and pictures from the event. Everyone leads busy lives and the seemingly simple task of asking your guests to share back their content delays the process and is hardly ever successful!
In addition, different phone models = different video formats (doesn't look so great for the final video edit), not to mention storage capacities and battery life if they want to use their personal phone for other things during the event! That's why we make it SO easy and trouble-free for you and your guests - just hand out the cameras, let them capture those fun moments for you, collect the cameras and send them back to us!
How long until I receive my edited video?
You can expect to receive the first edit of your video within 7 days from the time we receive the cameras back from you. You'll get a confirmation email once we receive the POLYGLE box back and get started on your video.
What happens if I lose or break the cameras?
We'll cover general wear and tear but, by booking our service, you agree to pay for any applicable repair fees if they're damaged or a replacement fee if the cameras are lost or damaged beyond repair. More importantly, be careful with the cameras, as if they are broken, we usually cannot recover any of your footage. Of course, to help lessen the risk, we also include high quality cases with the cameras. Check POLYGLE's Terms & Conditions for more details.
How long will the battery last on the camera?
The camera’s batteries will last about as long as it takes you to fill the memory. You'll also receive the cameras with fully charged batteries. But if you’re really worried about battery life, each POLYGLE box comes with 3 cords which allows the cameras to be charged with any USB device.
What if I need to hold on to the cameras for longer?
You'll get to hold on to the cameras for 3 days as part of the standard booking. If your event is outside of Singapore or lasts for longer than 3 days then we may have to charge for the additional days. In any case, get in touch and let us know your situation and we'll do our best to help you out.
Do I need to rent all 5 cameras?
Your guests won't want to spend the whole day and event filming - so by having 5 cameras, this will help make sure that we get enough content from enough angles to give you the best edit possible.
What is your cancellation policy?
We know that plans can change, that's why we offer a really flexible cancellation policy - if you change your mind, just let us know as soon as possible. It shouldn't be an issue as long as we haven't sent out your POLYGLE box already. We'll refund you back the full amount, minus the cancellation charge. Our cancellation charge is S$30 (this is necessary due to incurred transaction and admin fees, thanks for understanding!).
Can I pick the accompanying/backing music for my video?
You can pick between 4 tunes in POLYGLE MUSIC. All tunes are owned by POLYGLE and are royalty free, meaning you can share your video online and on any platforms without hassle.
How many re-edits of the video will I get?
Once we get the cameras back, you can expect to see your first edit within 7 days. If you're happy, then great! But if you'd like some changes, you'll get the chance to let us know for another re-edit free of charge. If you require more edits after that, it'll be S$30 per re-edit.